Insights

Brand, growth, and digital strategy

Guides and opinions on building brands, telling the story, and getting found. Written by the people doing the work.

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Brand

Why Fit-Tech Apps Are Still Losing Users and How Smarter UX Fixes It

The fit-tech industry has a retention crisis, but it’s not what you think. Users aren’t abandoning apps because they lack motivation. They’re leaving because the experience fights against how habits naturally form.

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Security

Hackers Are Buying WordPress Plugins and Turning Them Against You

Last week, a security researcher caught something that most site owners never would.

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AI

Agentic AI Has a People Problem

We’re deep in positioning work for a client building an agentic AI platform. I won’t name them (yet), but the product is impressive. Agents that catch freight exceptions before they compound, renegotiate contracts in real time, and book appointments without anyone asking.

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AI

AI search is rewriting discovery. Here’s how to show up.

For two decades, the buyer’s journey began in a search bar. You optimized for rank. You competed for position one. You measured success in clicks.

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AI

The AI Company That Said No to the Pentagon

Last Friday at 5:01 PM EST, a deadline passed. The Pentagon had given Anthropic, the company that makes Claude, until that moment to remove safeguards on its AI or face the consequences. Anthropic didn’t budge.

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AI

Why Claude is Winning the AI War

Someone on Reddit asked both ChatGPT and Claude the same question a few days ago: "I want to wash my car. The car wash is only 50 meters from my home. Do you think I should walk there, or drive there?"

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Energy

Energy Digital Experience: The New Operational Backbone for Energy

The energy and utilities sector is redefining customer engagement. What used to be bills and outage calls is now a continuous, data-driven relationship across sites, apps, and customer portals. Treat the digital experience as infrastructure: a unified stack that spans marketing, onboarding, an energy management platform, operations dashboards, and post-install support.

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Stack

Best Headless CMS: How To Choose the Right Platform for Your Content Future

Handling content via websites, apps, and devices often feels messy and repetitive. Traditional platforms limit your content to a single design or channel, making updates slow and scaling more difficult.

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Brand

How Santa Claus Became the World’s Most Resilient Brand

In Hawaii, he arrives by canoe wearing board shorts. In Russia, he’s an old man in blue robes traveling with his granddaughter. In Iceland, there are thirteen of him—mischievous pranksters named Spoon Licker and Window Peeper who show up one per night. Italy has an old witch on a broomstick. France gave him a donkey instead of reindeer.